If you’ve never heard of Zapier or seen how a Zap works, it might not seem intuitive at first. Thanks to Zapier automation, you can get immediate insights from online reviews by connecting Viable and G2 Crowd. That leads to an action: Viable takes the reviews and then structures, tags, and analyzes them for you. ![]() Whenever someone submits a review, it triggers the Viable G2 Crowd Zapier automation. You can create a Zap between your Viable and G2 Crowd accounts. It’ll save you from having to manually read every review to find insights. What does an automation in Zapier look like? When a “Trigger” event happens in one app, it signals to another app to take an “Action.” This workflow is called a Zap.įor instance, say you want to automate qualitative analysis of reviews that people have submitted to G2 Crowd. It’s easy to set up a Zap and requires no coding. These automated connections in Zapier are called Zaps. Zapier lets you connect apps together so you can automate many tasks. We created pre-made Zapier templates for specific apps to make it even easier to set up.īut first, what is Zapier? How Zapier works Viable is available as an integration in Zapier because we believe you should be able to analyze any text-based feedback from your customers instantly. That’s where Zapier can be handy: you can connect many feedback apps to Viable using Zapier. There are many apps you might be using to gather and store user feedback. Or surveys in Typeform, Google Forms, or SurveyMonkey that you’d rather not have to comb through one by one. ![]() Getting feedback data into Viable for analysis is easy: you can connect Zendesk, Delighted, Intercom, and Front directly in just two clicks and pretty soon thereafter start analyzing.īut what if you use a different helpdesk tool, like Help Scout or Freshdesk? Or your customer support takes place via Twitter or Facebook? What about customer notes you store in your CRM tool that you’d like to analyze at scale? There are also online reviews from G2 Crowd or Promoter you may want to analyze.
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